A special order refers to a customized purchase of a product that is not readily available in our inventory. We maintain strong partnerships with various manufacturers and possess extensive knowledge about the products they offer. Our commitment to customer satisfaction ensures that we can expedite the delivery of your special order, often surpassing the efficiency of other providers. To address any concerns you may have, we encourage you to read this article and reach out to us with your questions via our toll-free number 1-866-MUSIC-03 or local line 812-949-3004. Thank you for considering our services.
Specifics and Guidelines for Special Orders
It is important to note that special orders require a certain amount of time to fulfill. We generally recommend allowing a minimum of 90 days, although the production period may extend up to 6 months depending on the brand or specific product. Due to the unique nature of each order, we encourage you to inquire about any queries you may have upfront. We are committed to transparency and do not impose additional costs on special orders, as it neither benefits nor disadvantages us. Our sole aim is to ensure your satisfaction by helping you obtain the product you desire.
The Ordering Process
The process of placing a special order is straightforward. Once you have selected your desired item, please be aware that the only additional requirement is your patience. All special orders must be prepaid in full, amounting to 100% of the total cost. Upon receiving your payment, we promptly forward it to the manufacturer to initiate the construction of your requested product.
Embracing Quality Takes Time
In certain cases, we proactively initiate special orders on behalf of our customers. Notably, our DW Collectors drums and Rogers USA Drums exemplify this commitment. Whether it's Pearl Drums, Snare Drums, or Ludwig USA Drum Kits, we have witnessed the meticulous craftsmanship and dedication to quality. Therefore, we assure you that the time invested in waiting for your special order will be well worth it once you receive your product.
Production and Decision-making
Please bear in mind that once we have placed your special order, it becomes non-cancelable and non-refundable. Production will proceed regardless of any changes in your preferences. Therefore, this stage is crucial for making informed decisions and ensuring that you obtain precisely what you desire, from size to finish. As the customer, you have the authority to be discerning and should not settle for anything less than your ideal choice. Your satisfaction is our priority.
Delivery Process
Upon completion of your product, which may occur either overseas or domestically, it will typically be shipped directly to you from the manufacturer. Occasionally, the item may first be delivered to our store, in which case we will promptly inform you of its arrival and subsequent dispatch. Regardless of the route, you can anticipate the product's delivery to your preferred location. To stay updated, please regularly check your email, notifications, or log in to your drummersuperstore.com account, where you will find the tracking number necessary to monitor the item's progress as it draws closer to you. This moment marks the culmination of your anticipation and is now within reach.