Returns
Important Notice Regarding Damaged or Defective Items
We prioritize your satisfaction and the integrity of your purchase. If you receive an item that is damaged during shipping or defective, please contact us promptly. We will initiate a claim process or direct you to the manufacturer for resolution. Please note that shipping damage claims are exempt from return fees.
Return Policy Overview
- Restocking Fee: All returns are subject to a 20% restocking fee, which will be deducted from your refund.
- Shipping Costs: The original shipping costs are non-refundable and will be deducted from the refund.
- Condition of Returns: Returned items must be in the same condition as when they were sent, including all original packaging and contents.
- Notification Window: We must be notified within 24 hours of delivery regarding any shipping damage or defects.
- Warranties and Claims: Warranties and shipping claims are distinct from returns. Items under warranty should not be sent back to our store.
- International and Lower 48 States: No warranties are offered for items shipped internationally or outside the lower 48 United States.
- Used Items: Used items carry no warranty, are sold 'as is', and are non-returnable. We encourage inquiries before purchasing used items.
Satisfaction Guarantee
Your happiness with your purchase is our priority. If you are not fully satisfied, most items can be returned for a refund, store credit, or an exchange within a reasonable timeframe from the shipping date (typically 10 days). Please note that if your purchase was eligible for free shipping, the shipping cost will be deducted from your refund or credit.
Non-Returnable Items
Certain items cannot be returned due to specific reasons, including:
- Special Orders
- Software
- Oversized or Overweight Items
- Discontinued Products, Closeouts, and Used Products
- Cymbals, Tubes, and Personal Items (e.g., Earphones, Harmonicas, Instrument Mouthpieces)
Abuse of Return Privileges
We maintain a fair and honest return policy, which we expect our customers to respect. We reserve the right to limit or suspend return privileges in cases of policy abuse.
Return Process and Conditions
- Condition for Return: Items must be in the same condition as sold, with all original packaging and contents intact. Items with damage, wear, or missing components cannot be returned for full value.
- Shipping Charges: Return shipping costs are the responsibility of the customer. Items must be fully insured during return shipping. If your order included free shipping, you will be responsible for the actual shipping costs incurred.
- Return Packaging: Items must be returned in their original packaging, including outer packaging if applicable.
- Additional Charges: Items returned in a condition that diminishes their value may incur additional charges or may be denied a return.
For any queries or clarifications regarding our return policy, or to report an issue with your delivery, please contact DrummerSuperStore within 24 hours of receipt. We are here to ensure a smooth and satisfactory shopping experience.