How do I return an item?
A Return Authorization is needed to return any item to our store for any reason. Please contact your customer service representative prior to returning any item. You will need an RA Number in order to get a credit or replacement item.
If an item was damaged during shipping, a shipping claim must be filed within 2 days of delivery. See instructions below for all shipping damage claims.
For Shipping damage claims, please include photos and retain all original packaging. Send photos to:
firstname.lastname@example.org and follow up with a phone call to ensure we haven't missed your email:
1-812-949-3004 or toll free Lower 48 United States: 1-866-MUSIC-03 - Please leave your phone number, name and number in the email so Nick can contact you back.
Claims & Warranties
All new items have the manufacturer warranty. If you have a defective or non-working item, which is covered under warranty, the buyer must pay return shipping back to the manufacturer after getting a return authorization number from DrummerSuperStore.
You will also need include a copy of your invoice in the return.
Do not send warrantied items back to our store.
No warranties on any item(s) shipped Internationally or outside the lower 48 United States.
All Used items carry no warranty, and are sold as is and there are no returns. Please ask any question you may have prior to purchasing a used item.