How do I return an item?

Return Policy

A Return Authorization is needed to return any item to our store for any reason. Please contact your customer service representative prior to returning any item. You will need an RA Number in order to get a credit or replacement item.

Items must be returned in the same condition as sold. If an item was purchased as new in the factory sealed box, it must be returned new in the factory sealed box. If an item has been used or played it is not eligible for a full refund.

  • A 20% Restocking fee applies to all returns except warranty or shipping damage claims.
  • Buyer pays all return shipping cost, unless it is a shipping damage claim.
  • Although you may receive "free" shipping, there is no such thing as 'free' shipping. All returns are subject to a deduction of the original shipping cost.
  • All Returns must be sent back with tracking and insurance.

Damaged Shipments?
If an item was damaged during shipping, a shipping claim must be filed within 2 days of delivery. See instructions below for all shipping damage claims.

For Shipping damage claims, please include photos and retain all original packaging. Send photos to:
greg@drummersuperstore.com and follow up with a phone call to ensure we haven't missed your email:
1-812-949-3004
or toll free Lower 48 United States: 1-866-MUSIC-03 - Please leave your phone number, name and number in the email so Nick can contact you back.

ITEMS ARE NOT TO BE RETURNED WITHOUT AN RA!!

Claims & Warranties
All new items have the manufacturer warranty. If you have a defective or non-working item, which is covered under warranty, the buyer must pay return shipping back to the manufacturer after getting a return authorization number from DrummerSuperStore.

You will also need include a copy of your invoice in the return.

Do not send warrantied items back to our store.

No warranties on any item(s) shipped Internationally or outside the lower 48 United States.

All Used items carry no warranty, and are sold as is and there are no returns. Please ask any question you may have prior to purchasing a used item.

Drummersuperstore reserves the right to refuse return for any reason.





HOURS OF OPERATION
9AM-6PM EST MON-FRI
10AM-4PM EST SATURDAY

WE FORWARD THE CALLS TO OUR CELL PHONES AFTER HOURS, FEEL FREE TO CALL TOLL FREE!!!

Info@DrummerSuperstore.com


United States:
1-866-MUSIC-03
1-866-68742-03

International:
812-949-3004

Australia:
1-800-331-940


DrummerSuperstore.com
307 W. Lewis & Clark Parkway
Clarksville, IN
47129